Credit : JD Power

J.D. Power’s newest Wireless Smartphone Customer Satisfaction Study reveals that iPhone users rate their devices highest among all smartphone users in all surveyed categories, categories included performance , physical design, features and ease of operation.

On a 1,000-point scale, Apple ranked first with a score of 849, performing well in all key factors used to determine the overall score. HTC came in at number second with 790 points, followed by Samsung (782), Motorola (777) and Nokia (783), Blackberry maker RIM came in second last at 740 points.

“As the capabilities of wireless phones and their applications continue to expand, allowing customers to more often use their device, handset manufacturers have an opportunity to shape the customer experience and impact satisfaction with better application integration and social networking options,” said Uma Jha, senior director of mobile devices at J.D. Power and Associates.