Tag Archives : Apple customer satisfaction

Apple  today announced that nearly 20 billions apps were downloaded in 2012 from its App Store, bringing the total number of App Store downloads to 40 billion. “The App Store℠ has over 500 million active accounts and had a record-breaking December with over two billion downloads during the month. Apple’s incredible developer community has created over 775,000 apps for iPhone®, iPad® and [...]

Customer satisfaction with Apple’s online store slipped to 80 from the 83 points it garnered in 2011 according to ForeSee’s annual Holiday E-Retail Satisfaction Index. The results are  compiled from 24,000 U.S.  customer surveys gathered between Thanksgiving and Christmas. “This year, we’re seeing that even some of the largest companies in the country are at risk if they lose sight of customer [...]